Refund policy

Refund & Returns Policy

Last updated: August 2026

Thank you for purchasing from Akiva Broder. Because our art prints are made to order, we ask that you read this policy carefully before purchasing.

Made-to-Order Items

All prints are produced specifically for each order and cannot be resold. As such, we are unable to accept returns or exchanges simply due to a change of mind.

Damaged or Defective Items

If your print arrives damaged or with a production defect, please contact us within 14 days of delivery at admin@akivabroder.com or through the contact form. Include your order number and clear photographs of the damage. We will arrange a replacement or full refund at no cost to you.

Incorrect Items

If you receive the wrong print or size, please contact us within 14 days of delivery and we will rectify the issue promptly.

Cancellations

Orders may be cancelled within 24 hours of placement, before production begins. Once an order has entered production, it cannot be cancelled.

Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days.

Contact

For any queries, please email admin@akivabroder.com or use the contact form on our website.